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content strategy

#pharma should be treating content as an asset


Image by Nattanan Kanchanaprat from Pixabay 

#pharma, like many organizations, treats content as an expense and not having any value. #pharma your content is an asset. It is a *currency*.  It is the voice of your organization.

why is your content an asset?

  • it is the voice of your organization
  • it is the face of your organization
  • it has value
  • it is useful to the business
  • it reflects on organization’s bottom line

what is content?

  • content is information
  • it is distribution of knowledge
  • it promotes
  • it starts conversations (engagement)
  • your content reflects who you are – it is the voice of your organization

forms of content include the following:

  • company’s website content
  • blog posts
  • reports  – ebooks
  • white papers
  • images
  • social media channels
  • videos
  • email newsletters
  • events
  • conferences
  • comments – opinions
  • engagement

how do you manage content as an asset?

  • track and measure your content (marketers today have more access to data than ever before)
  • work together to have one voice
  • make sure it tied into your goals
  • have in place a content strategy

why is content portfolio management so important?

  • consider it as a currency
  • content has a life cycle:
    • creating content
    • auditing content
    • evergreening content – that is refreshing old content
  • always try to find ways to amplify the value of content

is #pharma creating content in a vacuum



Image by Cindy Lever from Pixabay 

Inspiration for this post comes the tweet below posted during #efpphilly. Why is no one reading your content #pharma? How do you get your content read?

start by asking yourself what do you read #pharma and why do you read it

  • is it from someone you trust
  • is it something that you are interested in
  • does it solve a problem
  • is it funny
  • is it creative
  • is someone asking me a question

are you creating content with a purpose

  • each content piece you create needs to have a purpose
  • to educate
  • to share information
  • to drive engagement
  • to answer questions
  • to developed trust
  • your content needs to provide something valuable
  • do not adapt your advertising to work as content:
    • still treating social media platforms like broadcast, as if people are going to pay attention
    • avoid vanity content

treat your content as an asset

  • quality content can be used over and over again (evergreen content)
  • invest and aim for high-quality content
  • repurposing blog posts – great content can be used in different formats
  • include content as part of your overall marketing strategy

what kind of content does your audience want to see

  • are you listening to your audience
  • are you answering their questions
  • what kind of information are they sharing
  • where are they going for information
  • what are they saying about your content

do you have a content strategy in place

  • content strategy helps in creating content with a purpose
  • content strategy should be part of overall marketing strategy
  • content strategy needs to be updated – social media platforms are evolving all the time 

#pharma getting inspiration from your followers

Image by Dean Moriarty from Pixabay

To stand out and grab attention in a noisy social media world you need to be creative. One way #pharma can get more creative with their content is to let your followers inspire you.

Start by listening

  • what is your audience talking about
  • what problems do they need solved
  • what questions are they asking
  • ask questions yourself

Start by following hashtags

  • hashtags create a sense of community
  • hashtags go with new photos or videos
  • hashtags help you stay up to date on topics your audience is interested in
  • hashtags work better on some platforms than others

Start by following where discussions are taking place

  • tweetchats
  • forums
  • comments
  • reviews
  • groups
  • trending hashtags

Start by what seems to be working with other #pharma companies

  • find out what kind of content is trending
  • what are followers saying about your competitor
  • how are they building a relationship with followers
  • are your followers getting the information they need from some else
  • which content gets the most engagement

Try experimenting with UGC (user generated content)

  • develop a model 
  • test the hypothesis or model
  • if successful then add as part of content strategy
  • always monitor and analyze what your audience is saying

#bigpharma and those stock photos

#Bigpharma your audience knows your content so well. Ok, so creating engaging content is not that easy, but at least try something different.

 

Are you creating content to engage with your audience?

  • Are you trying different kinds of content
  • Does your content trigger a response
  • Do you get a positive or a negative response to your content
  • How do you respond, or do you respond to both negative and positive responses to your content
  • Are you creating *ego* content or value content
  • Is all about *you* and self-promotion content
  • Are you creating authentic content
  • Are you treating topics that your audience cares about

Is #bigpharma creating quality content?

  • Are you asking yourself *What do you want to accomplish with your content?*
  • Are you sharing useful information
  • Are you educating
  • Is it of value to the audience
  • Does it answer questions your audience is asking
  • Does it help to solve a problem

Is your content effective?

  • Are you experimenting with different kinds of content
  • Are you measuring what is working and what is not working
  • Are you creating content with intent
  • Is your content engaging in a positive way
  • Which social media platforms work best for your content
  • Do you have a content strategy

Do you have a content strategy?

  • Is social media still being considered by #bigpharma as a nice to have or even worse, as an *add-on*
  • Social marketing and content strategy needs to become a core competency
  • Cross-functional teams need to be in place

Is your content human?

  • Trying going beyond traditional advertising campaigns
  • Align your content with what interests your audience
  • Show your audience that your organization is made of people, not just a corporate template
  • Be humble

is pharma building an audience

 

Why should pharma focus on building an audience? The whole idea behind content strategy is to build an audience. How can pharma achieve this? I have been reading the book Content Inc by Joe Pulizzi and how content is the foundation for building an audience. Here are some of my key insights for pharma.

 

Why build an audience?

  • It makes you an authority
  • It means you are providing useful content
  • It means you are solving problems or responding to pain points
  • It means you are providing something valuable
  • It means you are trusted

 

Who is pharma’s audience?

  • Just about anyone and everyone really
  • Just to name a few:
    • Patients
    • Caregivers
    • Consumers
    • Healthcare professionals
    • Payors
    • Policymakers
    • Other pharma companies
    • Journalists
    • Anyone that may need healthcare services in the future
  • However and most importantly you do not own your audience

The reason that the audience is in different places is that no audience is owned. Regardless of whether you are a major television network, popstar, or professional sports team with rabid fans, you simply do not own your audience. They can get up and leave mentally or physically at any time.”  Jeff Rohrs, chief marketing officer at Yext and author of the book Audience

 

How do you build an audience?

  • By providing useful content
  • By providing great content
  • By responding to the needs of the audience
  • By responding to customer pain points
  • By sharing your knowledge

 

Is content the best way to build an audience?

  • Content is where it all starts
  • Content is why people come to your website /blog
  • Content is why people subscribe to your channel/blog
  • Content is why people follow you on social media

 

Is social media sharing and engaging the best way to build an audience?

  • Social media provides the platforms for sharing content